Returns & Exchanges

At The Family Portrait Company, we want your custom artwork to be a cherished part of your home forever. If your portrait arrives damaged or doesn't meet our quality standards, we offer a 30-day satisfaction guarantee to ensure your family's memories are perfectly preserved.

Return Process

• 1.
  Initiate Your Request

  Contact our support team within 30 days of delivery with your order number and a brief explanation of the issue.

• 2.
  Submit Quality Photos

  Provide clear photographs of the portrait and the packaging if the item arrived damaged during transit.

• 3.
  Review and Approval

  Our design team will review your request within 48 hours to determine if a replacement or a refund is the best course of action.

• 4.
  Resolution Delivery

  Once approved, we will either expedite a free replacement portrait to your home or issue a full refund to your original payment method.